Play Smart
myr36's Commitment to Malaysian Players

Responsible Gaming myr36 —
Enjoy the Entertainment, Take Care of Yourself

For myr36, great entertainment must also be safe entertainment. We provide a range of self-control tools and practical guidelines so you can enjoy your gaming experience with peace of mind, without it interfering with your daily life.

Deposit Limit Manage your own spending
Break from Play Take a break anytime
Self-Exclusion Account closure options
24/7 Support Our team is here to help
Tools Self-Control myr36

We give you full control over your gaming experience. Here are the features we provide to help you play responsibly

Daily & Monthly Deposit Limit

Set the maximum deposit amount allowed per day, week, or month through your account panel. Once the limit is set, our system will enforce it automatically with no further effort required from you.

Loss Limit

Decide how much you are willing to lose within a given period. Once this limit is reached, your account will be automatically blocked from placing any further bets for that period.

Session Time Limit

Set your daily session time limit. The myr36 system will send you an alert as you approach the time limit and will automatically end the session once the limit is reached, ensuring you get adequate rest.

Cool-Off Period (Cool-Off)

Need a short break? Activate a cool-off period of 24 hours, 7 days, or 30 days. During this time, you will not be able to log in or place any wagers, but your account balance remains safe.

Self-Exclusion

A more serious option for those who need an extended break. Self-exclusion can be set from 3 months to 5 years, or permanently. During this period, the account is fully closed and cannot be reopened early.

Promotion & Notification Controls

You may opt out of receiving any bonus offers, promotions, or marketing notifications. This option helps reduce external triggers that may unhealthily influence your decision to play.

How to Set Limits Self-Control

Setting self-control limits on myr36 is simple and takes less than 2 minutes. Follow the steps below:

1
Log In to Your myr36 Account

Access your account panel via the "Login" button at the top of the myr36 website or app. Make sure you log in using the correct credentials over a secure internet connection.

2
Go to Responsible Gaming Settings

In your account panel, look for the "Responsible Gaming" or "Account Controls" section. All self-control tools are consolidated in one easily accessible area.

3
Choose Your Preferred Limit Type

Choose from deposit limits, loss limits, session time limits, cool-off periods, or self-exclusion. Each option includes a brief guide to help you select the one that suits you best.

4
Enter Limit Value & Confirm

Enter the desired amount or duration and click "Confirm". Limit reductions take effect immediately, while limit increases are subject to a 24-hour waiting period for your added protection.

5
Receive Email Confirmation

You will receive a confirmation email each time a limit is changed. Keep these emails as records. If you notice any changes you did not make, contact myr36 support immediately.

If you encounter any difficulty setting your limits, myr36's 24/7 live chat support team is ready to guide you through the process step by step.

Limits Schedule Available

An overview of the self-control limits you can set at myr36:

Limit Type Duration Effective Date
Deposit Limit Daily / Weekly / Monthly Immediately
Loss Limit Daily / Weekly / Monthly Immediately
Session Time Limit Per session / Daily Immediately
Cool-Off Period 24 hours / 7 days / 30 days Immediately
Self-Exclusion 3 months – 5 years / Permanent Immediately
Promotion Controls Unlimited Immediately
Limit Increase Any duration Wait 24 hours

The 24-hour waiting period for a limit increase is a safeguard we implement intentionally. It gives you time to reconsider your decision before the higher limit comes into effect.

Are You Playing Responsibly?

This self-assessment is designed to help you identify playing patterns that may need attention. Read each statement and reflect on whether it has ever or frequently applied to you.

Important: This Is Not a Clinical Diagnosis

This questionnaire is a preliminary guide only. If you answer "yes" to 3 or more of the questions below, we strongly encourage you to contact a counsellor or one of the support organisations listed below for a more thorough assessment.

Check Your Playing Habits

Have you ever or often felt this way during or after playing?

1

You frequently think about gambling even while doing other things — at work, during meals, or before bed.

2

You need to wager increasingly larger amounts over time to get the same level of excitement as before.

3

You have tried to stop or cut down on gambling but were unsuccessful, or felt uncomfortable and restless when attempting to do so.

4

You use gambling as a way to escape personal problems, work stress, or negative feelings such as sadness or anxiety.

5

After losing, you feel compelled to keep playing ("chasing losses") in order to recover the money you lost.

6

You have lied to family members, friends, or your employer about how much time or money you spend gambling.

7

Gambling has caused serious financial problems — borrowing money, selling possessions, or failing to pay bills and debts.

Interpretation:
  • 0–1 yes: Your playing habits appear to be under control. Continue to monitor yourself.
  • 2–3 yes: There are some warning signs. Consider setting self-control limits.
  • 4 or more yes: We encourage you to seek professional help immediately.
Signs Risk Gambling

Watch out for the following signs that may indicate gambling is starting to have a negative impact on your life:

Financial: Borrowing money to gamble, dipping into emergency savings, or failing to pay bills and debts due to gambling expenses.

Relationship: Arguments with a partner or family over gambling, withdrawing from friends, or avoiding social activities in order to gamble.

Work: Declining work performance, frequent lateness or absenteeism due to playing, or using work time to access gambling platforms.

Mental & Physical: Difficulty sleeping, irritability, persistent feelings of guilt or shame, and a loss of interest in hobbies or other activities you once enjoyed.

Malaysia Helpline
If you or a loved one needs help, contact Talian Kasih 15999 — a free counselling service by the Malaysian Ministry of Women, Family and Community Development, operating 24 hours a day.

Principles Responsible Gaming myr36

Here are the core principles we believe every player should understand and practise for a healthy and sustainable entertainment experience.

Set a Budget Before You Play
Decide how much you are comfortable spending on entertainment before starting a session. Think of it like buying a movie ticket — money you are prepared to part with, not money you expect to get back.

Don't Chase Your Losses
Losses are part of the gaming experience. If you have reached your budget limit, stop and try again another time. Chasing losses almost always leads to even greater losses.

Play for Entertainment, Not Income
Gambling is not an investment strategy or a reliable source of income. Treat it as paid entertainment with an element of chance — outcomes cannot be predicted or guaranteed.

Rest Is Important
Take regular breaks during your gaming sessions. Decisions made when tired or emotionally unstable are often costly. Stand up, stretch, drink some water, and return with a fresh mind.

Don't Play Under Stress
Avoid gambling as an escape from problems, stress, or negative emotions. Gambling in an emotionally unstable state increases the risk of poor decision-making and developing dependency.

Life Balance Is a Priority
Make sure gambling never replaces the more meaningful things in your life — time with family, hobbies, exercise, and work. Healthy entertainment enriches your life rather than disrupting it.

Question Common

No. Self-exclusion is a serious commitment and cannot be reversed before the set period ends. This is a protective measure we implement intentionally to help you honour the decision you made for yourself. Once the exclusion period ends, you will need to contact the myr36 support team manually to reactivate your account, and an additional waiting period applies before the account can be used again.

Your account balance remains safe throughout any break or self-exclusion period. Your funds will not be lost or used. You may contact the myr36 support team to request a withdrawal of your balance during a self-exclusion period, subject to our standard identity verification process.

The 24-hour waiting period for a limit increase is a protective measure designed to give you time to reconsider your decision. Decisions to raise limits during an active gaming session are often made on impulse. This waiting period allows you to think more calmly and rationally before the higher limit takes effect.

Yes. myr36 only allows individuals aged 18 and above to register and use our platform. All new members are required to complete an identity verification (KYC) process using valid identification documents. If we detect that an underage person has registered, the account will be closed immediately and funds will be returned in accordance with our established procedures.

You can reach the myr36 support team via 24/7 live chat available at the bottom corner of our website or app. You may also send an email to [email protected]. Our team is specially trained to handle responsible gaming enquiries with full empathy and confidentiality.

Self-exclusion requests must be submitted by the account holder personally for reasons of confidentiality and data protection. However, if you are a family member concerned about someone's gambling habits, we encourage you to contact the myr36 support team for a confidential discussion about the options available, or to reach out to a support organisation such as Talian Kasih 15999 for further guidance.
Responsible Entertainment
Join myr36 — Entertainment Platform
Putting Your Well-Being First

Enjoy over 1,000 exciting games with complete peace of mind. With comprehensive self-control tools, 24/7 support, and full compliance with responsible gaming guidelines, myr36 is the online entertainment platform you can trust.

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