Privacy & Data Protection
Updated: January 2026

Privacy Policy myr36 —
Personal Data Protection for Malaysian Users

Myr36 takes every aspect of your personal data privacy and security seriously. This policy clearly explains how we collect, use, and protect your information as a member of our platform.

256-bit SSL Full encryption
Zero Sharing Data is not sold
PDPA Compliant Data Protection Act
Full Control Your data access rights
Commitment myr36 Privacy

Six core privacy protection principles that form the foundation of trust between myr36 and every member of our platform

Personal Data Encryption

All personal and financial data transmitted through the myr36 platform is protected by 256-bit SSL encryption. Sensitive information such as MyKad numbers and bank details is stored in fully encrypted format.

Secure Data Storage

Member data is stored on high-performance servers equipped with multi-layered firewalls, strict access controls, and real-time threat monitoring systems operating 24 hours a day, 7 days a week.

Integrated KYC

The myr36 identity verification (KYC) process is conducted through an integrated system that complies with anti-money laundering guidelines. Your KYC data is processed securely and is not shared with any third parties.

No Data Sales

Myr36 has never and will never sell, rent, or disclose members' personal data to advertisers or third-party companies for marketing purposes. Your data belongs entirely to you.

Full User Control

Every member has the right to access, correct, download or request deletion of their personal data via the account panel or by contacting the myr36 support team directly.

Malaysia PDPA Compliance

All myr36 data management practices fully comply with Malaysia's Personal Data Protection Act 2010 (PDPA). We update our policies regularly to ensure ongoing compliance.

1Introduction & Scope of This Privacy Policy

Myr36 ("we", "Platform", "myr36.app") respects the privacy of every individual who uses our services. This Privacy Policy explains in detail how we collect, process, store, protect, and share your personal data when you use the myr36 online entertainment platform.

This policy applies to all users who access the myr36.app website, the myr36 mobile app, and all related services we provide to registered members in Malaysia. By registering or continuing to use our platform, you consent to the practices described in this policy.

This Privacy Policy should be read together with the Terms and Conditions myr36. In the event of any conflict between the two documents, the Terms and Conditions shall prevail unless specifically stated otherwise in this document.

The effective date of this policy: 1 January 2026. myr36 is committed to notifying members of any material changes via registered email and in-platform notifications at least 7 days before the changes take effect.

2Personal Data We Collect

Myr36 only collects personal data that is strictly necessary for the purposes stated in this policy. We do not collect data that is excessive or irrelevant to the operation of our platform.

Data Category Type of Information Primary Purpose
Identity Data Full name, MyKad number, date of birth, document images KYC verification, legal compliance
Contact Data Email address, phone number, state of residence Account communications, security notifications
Financial Data Bank account number, bank name, e-wallet details Deposit and withdrawal processing
Technical Data IP address, device type, web browser, session ID Security, fraud detection
Usage Data Game history, activity logs, transaction records Compliance, dispute resolution
Cookie Data Session cookies, preference cookies, analytics cookies User experience, performance analytics

We may also collect data you voluntarily provide when contacting customer support, participating in surveys, or using certain features on the platform.

Biometric data such as facial scans or fingerprints is not collected by myr36. Our KYC verification process uses document checks and manual verification by our internal security team.

3How We Use Your Personal Data

Every piece of data we collect is used for legitimate and stated purposes. myr36 does not use your personal data for any purpose unrelated to the provision of our platform services.

  • Processes account registration and verifies your identity through the KYC process required by law.
  • Processes financial transactions including deposits, withdrawals and bonus payments securely and accurately.
  • Detects and prevents fraudulent activity, money laundering and security breaches on the platform.
  • Provides effective customer support and resolves any disputes or complaints submitted.
  • Sends important notifications related to your account, security, promotions and service updates.
  • Fulfils legal and regulatory obligations applicable to the operation of an online gambling platform.
  • Analyses usage patterns to improve the overall user experience and platform performance.
  • Enforces our platform's Terms and Conditions and policies.

Myr36 only sends marketing communications to members who have given explicit consent. You may withdraw this consent at any time through the notification settings in your account panel.

4Data Sharing & Disclosure

Myr36 does not sell, rent, or disclose members' personal data to third parties for their own commercial purposes. However, there are limited situations where we need to share data to ensure smooth platform operations and legal compliance:

  • Payment Service Providers: The FPX, DuitNow, Touch 'n Go eWallet, Boost, and GrabPay payment gateways receive only the minimum transaction data required to process your payment. All these providers are bound by strict confidentiality agreements.
  • Game Providers: Game providers receive the session ID and wagering data required to run the game. Full identity information is not shared with game providers.
  • Statutory Authorities: myr36 will disclose personal data to government authorities, law enforcement bodies, or regulatory agencies when required by law or by court order.
  • Identity Verification Services: Third-party KYC services we use to verify member identity documents. This data is processed in a secure environment and is not retained by the third-party provider after verification is complete.
  • Business Transfer: In the event of a merger, acquisition, or asset sale, user data may be transferred to the new entity. Members will be notified in advance and will have the option to delete their account.

Myr36 does not share your personal data with advertising networks, data brokers, social media companies, or any third parties for profiling or targeted advertising purposes.

5Security & Data Protection

Myr36 continuously invests in sophisticated security infrastructure to ensure that members' personal data is protected against unauthorized access, disclosure, alteration, or destruction.

  • 256-bit SSL/TLS encryption for all data transmitted between your browser and our servers.
  • Password storage using the bcrypt hashing method with a unique salt for each account.
  • Two-factor authentication (2FA) system available for all member accounts.
  • Real-time security monitoring by our security IT team around the clock, 24/7.
  • Regular security audits conducted by independent third-party cybersecurity firms.
  • Strict internal access controls ensure that only authorised personnel can access sensitive member data.
  • Regular data backup systems to prevent data loss due to technical failures.

While myr36 employs best-in-class technical security measures, no online system can guarantee absolute security. You also play an important role — use a strong password, enable 2FA, and never share your login credentials.

6Cookies & Tracking Technologies

Myr36 uses cookies and similar tracking technologies to enhance the user experience, analyze platform performance, and maintain session security. The following are the types of cookies we use:

  • Essential Cookies: Required for core platform functions such as login, session management, and security. These cookies cannot be disabled as they are essential to platform operation.
  • Functional Cookies: Stores user preferences such as language, time zone and display settings to deliver a more personalised experience.
  • Analytics Cookies: Collects aggregated information on how users interact with our platform to help us understand usage patterns and improve our services.
  • Security Cookies: Helps detect suspicious activity, prevent fraud and protect your account from unauthorised access.

You can manage cookie settings through your web browser. However, disabling essential cookies may affect the functionality of the myr36 platform. For more information on managing cookies, refer to your web browser's help documentation.

7User Rights Over Personal Data

As a myr36 member and data subject under Malaysia's Personal Data Protection Act 2010 (PDPA), you have the following rights regarding your personal data:

Right of Access

You have the right to request a copy of the personal data we hold about you. Requests will be processed within 21 business days after identity verification is completed.

Right to Rectification

If your personal data is inaccurate or incomplete, you may request a correction through your account panel or by contacting our support team.

Right to Erasure

You may request deletion of your personal data when it is no longer required for its original collection purpose, subject to our legal retention obligations.

Right to Object to Processing

You may object to the processing of your personal data for direct marketing purposes at any time, without providing a reason.

Right to Data Portability

You may request your personal data in a structured, machine-readable format for transfer to another service provider.

To exercise any of the above rights, log in to your account panel or contact the myr36 support team via 24/7 live chat. Identity verification may be required before your request is processed.

8Data Retention Period

Myr36 retains your personal data only for as long as necessary to fulfill the purposes stated in this policy or to meet applicable legal obligations.

  • Active account data: Retained for as long as your account is active and for 7 years after account closure for tax compliance and anti-money laundering purposes.
  • Financial transaction records: Retained for a minimum of 7 years in accordance with Malaysian financial legal requirements.
  • Security and activity logs: Retained for 2 years for fraud detection and dispute resolution purposes.
  • Cookie and analytics data: Session cookies are deleted when you close your browser; persistent cookies expire within 12 months.
  • Customer support communication records: Retained for 3 years for service quality and historical reference purposes.

Once the retention period expires, data is securely deleted or anonymised so that it can no longer be linked to any individual. Our data deletion process follows established security standards to ensure data cannot be recovered.

9Children's Privacy

The myr36 platform is an online entertainment service designed exclusively for adults aged 18 and above. myr36 does not knowingly collect personal data from individuals under the age of 18.

We employ an age verification process during registration and KYC to ensure only eligible users can access our platform. If we discover that we have inadvertently collected data from a minor, the account will be closed immediately and all related data will be deleted.

If you become aware that a minor has registered a myr36 account, please contact our support team immediately via 24/7 live chat so that prompt action can be taken.

10Amendments to the Privacy Policy

Myr36 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or technological developments. The latest version of this Privacy Policy is always available on this page.

For significant changes that affect how we use or disclose your personal data, we will provide at least 7 days' notice before the changes take effect via:

  • Email to your registered address.
  • In-platform notifications while you are logged in.
  • A clear notice on the myr36.app website homepage.

Continued use of the myr36 platform after the effective date of any changes constitutes your acceptance of the updated Privacy Policy. If you disagree with any changes, you have the right to close your account and request the deletion of your personal data.

11Contact Us Regarding Privacy

If you have any questions, concerns, or requests relating to this Privacy Policy or how we handle your personal data, the myr36 privacy team is here to assist you.

  • Live Chat 24/7 via the myr36 platform — the fastest way to get an immediate response.
  • Email our privacy team at [email protected] — for written inquiries and official data-related requests.

All privacy-related enquiries will be handled within 5 business days. For formal requests such as data access, correction or deletion, the processing period is up to 21 business days after identity verification has been completed.

The myr36 support team operates 24 hours a day, 7 days a week throughout the year. We place the safety and privacy of every member as our highest priority.

Safe & Trusted
Join myr36 with Full Confidence Today

Your privacy and data security are our priority. With 256-bit SSL protection, Malaysia PDPA compliance and a strict no data-selling policy, you can enjoy over 1,000 games on myr36 with complete peace of mind.

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